Technical Assistance

Q: How do we confirm the proper temperature and humidity range for the goods transported by the cold chain?

A: You can download the relevant documents from the website of www.freshliance.com, which include the appropriate temperature and humidity range and storage period of the cold chain transportation of different goods we have summarized.

Q: Is your product waterproof?

A: Different products of different electronic products have been treated with different levels of waterproofing according to the difference in the use environment to prevent the equipment from getting wet and affecting normal use.

Q: Which certifications do your products have passed?

A: According to the different requirements in the market, the products related to the environment have passed the relevant GSM and GMP certifications such as CE, IP51 and EN.

Q: How to choose your company’s products?

A: Freshliance provides you with caring and prompt pre-sales service. We will recommend the most suitable products according to your actual needs (type of goods, transportation environment, transportation distance, storage environment, etc.).

Q: What should I do if I have problems with your company’s products?

A: You can call the after-sales service of Freshliance at any time. We guarantee 7*24 hours online and solve your problems as quickly as possible. We will provide on-site teaching and technical guidance when necessary.

Q: Do you provide OEM services?

A: Freshliance provides you with high-quality OEM/ODM services and dedicated online platform services. We will provide strategic cooperation, product OEM, customized products and other services according to customer needs.