1. Q: Do the BlueTag TH10 and BlueTagTH30 devices store information in memory in case of a connection loss?

A: Yes, BlueTag TH10 and BlueTag TH30 devices will store information in memory in case of a connection loss;

2. Q: What is the battery life of the sensors?

A: Normally We have different battery solutions from half a year to three years working life, please advise the battery life you need, we shall forward you right option.

3.How to just simply turn off the display on BlueTag TH30B/R temperature and humidity logger ?

BlueTag TH30B/R temperature and humidity data logger is designed not be able to be power off manually. The client can stop recording by using the mobile App-- Tkeeper.

In addition,out of recording status, the data logger has very low power consumption, no need to worry about its battery power. 

4. Q: When external probes are connected does the device still measure & record from its internal sensors? 

A: Yes. the BlueTag TH30B/R will record the data of both internal and external sensors.

5. Q: In the brochure Tkeeper App is mentioned that can be used to configure the device as well as retrieve & visualize the data.Is it also possible to retrieve the raw data (for example, as CSV), so that I can process & visualize it myself? 

A: Yes, the App can export the data report in CSV or PDF format.

6. Q: Application Scenarios of BlueTag TH20 Q&A

A: The BlueTag TH20 can be used to record the temperature and humidity changes in vegetable grower with nursery room, green house , Restaurant and so on.

1. Q: Can the clients use COEUS-WIFI for fridge and freezer temperature real time monitoring? 

A: Yes, COEUS-WIFI is designed for fridges ,freezers and cold rooms temperature and humidity monitoring.

2. Q: Can one COEUS-WIFI measure simultaneously temperature in two compartments ( for example,Fridge: +2-8° C and Freezer: – 20° C)? Does it have multiple channels so the client can use 2 external probe (and 1 internal one)? 

A: Yes, totally three channel sensors available, one built in temperature&humidity sensor and two external sensor probes, temperature only or temperature&humidity are all available for the external sensor probe.

3. Q: Does COEUS-WIFI have alarm function with a sound and blinking /flash? 

A: Yes, audible and visual alarm are available.

4. Q: Does COEUS-WIFI have alarm transferred via WIFI and then sent by SMS and Email?

A: Yes, COEUS-WIFI has the alarm notifications by SMS,Emails or APP push..

5. Q: What is its memory capacity and log interval of COEUS-WIFI?

A: The memory capacity of COEUS-WIFI is 120000pcs readings. Log interval can be set from 1min to 48hrs.

6. Q: How long are the sensors in buffer usable?

A: The sensor is sealed into the buffer, as long the the buffer is not opened, the sensor could always be used. And we offer a 2 years warranty for the buffer.

1. Q: Can customer manage this Gateway remotely?

A: Yes, When you add the gateway, you need have the gateway nearby to add WIFI information and data loggers; After connection, the customer can manage the gateway remotely.

2. Q: What transmission frequency can customer configure on them?

A: You could make configuration by yourself for different transmission frequency when you add the data logger to WIFI Gateway, also tell us your special request if you have, we shall try to forward you solutions in time.

3. Q: How many data loggers can a WIFI/4G gateway connect?

A: Generally we recommend 20 bluetooth data loggers now, but if you need more, please consult us.

4. Q: Some of our clients prefer Ethernet over WIFI. Is there a Gateway model with Ethernet?

A: Yes, we have the new gateway named as G1000-S will be available with Ethernet, 4G and WIFI.

5. Q: If the Gateway G1000-S is without internet for a few hours, will the customer receive the historical sensor reading data once the connection is restored?

A: Yes, the customer will receive information in case of WIFI gateway restored connection.